Terms & Conditions

We run a No-refund policy on all Vietnam visa applications submitted on our website. It is therefore important that should you wish to cancel your visa application, that you contact us immediately to prevent any unnecessary cost being incurred.

Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee. It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure.

We cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure. This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you do not enter Vietnam by air once your visa is approved.

All fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7–10 working days (in some cases, up to 15 working days).

The fee for expedited eVisa service does not include the $25 USD (or $50 USD for multiple entries) for the eVisa on the government website.

The fee for expedited eVisa service is NON-REFUNDABLE in any cases. The eVisa application on our website is for tourism purposes only. If you want a business visa or other type of visa, please do not proceed.

Refunds will be granted solely in the event that a customer's eVisa application is rejected by the relevant authorities. No other refunds will be provided.

In the event of any cause beyond reasonable control, including but not limited to: Acts of God, Natural Disasters, Global Pandemic, Acts of War or Terrorism, Strikes, Orders or Regulations of the Government, Government policy change, accidents, storms, etc., which may lead to declined entry of certain nationalities, we shall bear no responsibility for any associated travel costs incurred by failure to enter the country. Any completed service will not be refunded.

Note: If your visa is delayed by more than 24 hours from the expected delivery time, you will receive a full refund (not applied for standard process).

Our service is deemed completed upon sending the eVisa/letter to the email address provided during the application process. If you do not receive the eVisa/letter within the expected timeframe, it is your responsibility to notify us by email.

Failure to inform us within 3 days will result in the service being considered complete. We are not liable for any delays or losses arising from incorrect email addresses or failure to notify us of non-receipt of the eVisa/letter.

Once the service is completed and the eVisa/letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. We are not to be held accountable for problems and claims associated with personal data and privacy issues.

In the event of any cause beyond reasonable control, including but not limited to: Acts of God, Natural Disasters, Global Pandemic, Acts of War or Terrorism, Strikes, Orders or Regulations of the Government, Government policy change, accidents, storms, etc., which may lead to declined entry of certain nationalities, we shall bear no responsibility for any associated travel costs incurred by failure to enter the country. Any completed service will not be refunded.

We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.

Normally, it takes 2 working days to process an approval letter (for standard nationalities) and 4 working days to process an eVisa (standard process). However, there are also exceptions and delays due to unforeseen problems. We strongly recommend that you apply for a visa at least 1–2 weeks in advance of the travel date.

Normally, it takes around 15–20 minutes to get the visa stamped at Vietnam airport upon arrival; however, sometimes it may take longer due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.

Applicants are responsible for checking accurate information on the approval letter and eVisa. In case of mistakes, applicants are required to contact us immediately for correction. If the errors are made on our part, we will process the letter of approval or eVisa for free. If the errors are on the applicant's part, the applicant must pay the full fee to obtain a new letter of approval or eVisa.

We reserve the right to refuse any new visa requests or visa requests already made on our website; in such cases, a full refund will be granted.

Even when your visa application is approved, there is still a chance of being denied at Vietnam airport (most likely if you had problems with past entries, did not follow immigration rules, or overstayed your visa). In such cases, we will make a full refund for the fee paid for the approval letter or eVisa.

This website is NOT affiliated with the government and therefore the information provided is subject to change without prior notice. We strive to maintain the accuracy and timeliness of the information presented; however, we cannot guarantee that all information is completely up-to-date or accurate at all times.

The estimated visa delivery time provided is for reference purposes only and is subject to various factors beyond our control, including processing times by the relevant immigration authorities. We recommend applying for your visa well in advance to allow for any potential delays.

Please note that possessing a valid visa does NOT guarantee entry into Vietnam, as the final decision lies solely with the immigration authorities upon arrival. We disclaim any further responsibility or liability for additional costs, losses, or inconveniences that may arise from such a situation.